Monday, October 27, 2014

Hotel Jobs - Accor Vacation Club

Accor Vacation Club is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis). We currently have a key opening for our:

Member Service Administration

Work Location: Nusa Dua – Bali

Responsibilities:
  • Assist Members with enquiries and concerns via telephone, email or letter
  • Respond to written and verbal complaints and escalated emails
  • Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
  • Assists in the development and implementation of communications programs
  • Assist with the administration tasks and represent the company as the Host at Member events and activities
  • Responsible for those members who have not made their first payment / problematic customer
  • Completion of any other tasks that maybe assigned by Manager from time to time
Requirements:
  • A minimum of 1 (one ) year experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)
  • Service oriented and must have a strong dedication to customer satisfaction
  • Strong communication skill for outbound call
  • Energetic, self motivated, attention to detail and confident
  • Result oriented with strong personal drive
  • Proactive, honest, with good communication skills and team attitude
  • Able to work hard in high pressure environment and flexible with working hours
  • Computer literate
  • Excellent in spoken and written English
  • Preferably domicile in Bali

If you have what it takes and a proactive nature please send your comprehensive resume, expected salary and recent photograph to:
avcasia.recruitment@accorvacationclub.com.au

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