Hotel Jobs - Accor Vacation Club

Accor Vacation Club is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis). We currently have a key opening for our:

Member Service Administration

Work Location: Nusa Dua – Bali

Responsibilities:

• Assist Members with enquiries and concerns via telephone, email or letter
• Respond to written and verbal complaints and escalated emails
• Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
• Assists in the development and implementation of communications programs
• Assist with the administration tasks and represent the company as the Host at Member events and activities
• Responsible for those members who have not made their first payment / problematic customer
• Completion of any other tasks that maybe assigned by Manager from time to time

Requirements:

• A minimum of 1 (one ) year experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)
• Service oriented and must have a strong dedication to customer satisfaction
• Strong communication skill for outbound call
• Energetic, self motivated, attention to detail and confident
• Result oriented with strong personal drive
• Proactive, honest, with good communication skills and team attitude
• Able to work hard in high pressure environment and flexible with working hours
• Computer literate
• Excellent in spoken and written English
• Preferably domicile in Bali

If you have what it takes and a proactive nature please send your comprehensive resume, expected salary and recent photograph to:
avcasia.recruitment@accorvacationclub.com.au